Privacy Policy

PRIVACY NOTICE

Effective Date: 10/17/2023

This Privacy Notice explains how Healing Maps (“Healing Maps”, “we”, “us”, “our”) collects your personal information as you use healingmaps.com (the “Website”), how we use this personal information, with whom we share your personal information, and your choices in connection with this. This Privacy Notice does not govern any third-party websites linked through our Website. For more information on how third-party linked websites collect, use, and share your information, please read the third-party website’s privacy notice.

IMPORTANT NOTE:

The Website connects individuals seeking certain health care services to health care service providers who have contracted to offer their services through the Website (each, a “Health Services Provider”). If the Health Services Provider is required to comply with the Health Insurance Portability and Accountability Act of 1996, as amended and implementing regulations (“HIPAA”), we are also required to comply with HIPAA and our agreement with the Health Services Provider when we create, receive, maintain, or transmit health information on behalf of the Health Services Provider. Information about how your health information is protected and the rights you have under HIPAA, is described in your Health Services Provider’s HIPAA Notice of Privacy Practices (“NPP”). The NPP describes the ways in which your Protected Health Information may be used or disclosed in compliance with HIPAA, including how the privacy of this information is protected. For information on how a Health Services Provider collects, uses, and discloses Protected Health Information, please refer to the NPP published on the Health Services Provider’s website.

PERSONAL INFORMATION WE COLLECT, WHY, AND FOR HOW LONG

We collect personal information, which is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you.

If you choose to engage in the services offered on our Website, we will collect personal information from you. We collect personal information from you when you:

• Looking for Treatment. Upon your request, we match you with a clinic in your area, and we collect from you your identifiers (name, email address, phone number, and zip code) and any other information you wish to provide. We use this personal information to determine, based on your location, the clinics in your geographical area. 

• Add a Review. When you post a review about a clinic on our website, we collect from you your identifiers (name and email address) and any other information you wish to provide in the “comment” section. We use this personal information to post your review on our Website. When you write a review, you have the option to have your identifiers (name and email) saved for future comments. 

• Support Chat. When you engage the Support chat function on our website, we collect from you your identifiers (email address) and any other information you wish to provide in the “message” section. We use this information to respond to your questions or concerns.  

• Request a Free Consultation. When you request a free consultation with a specific clinic through our Website, we collect from you your identifiers (name, email address, zip code, telephone number) and any other information you wish to include in your request and share it with the applicable clinic. We use this information to facilitate your consultation request. 

• Contact Us. When you contact us with a question or comment through our “Contact Us” icon, we collect, from you, your identifiers (email address) and any other information you choose to include in your correspondence. We use this personal information to respond to your questions or inquiries and address any topics you inquire about. 

• Aggregate data. We aggregate the data we collect for benchmarking purposes and for internal analytics.

• Interact with the Services. In addition to the personal information you provide directly to us, we also collect information from you automatically as you use our Services via cookies, SDKs, and similar tracking technologies. This includes the following internet or other electronic network activity information. 

We use essential, performance, and analytics cookies to collect your usage, device, and location information when you interact with the Services. We use this information to: (i) track you within the Services; (ii) enhance user experience; (iii) conduct analytics to improve the Services; (iv) prevent fraudulent use of the Services; (v) diagnose and repair Services errors, and, in cases of abuse, track and mitigate the abuse; and (vi) determine your approximate location to connect you with local health care providers if requested by you as part of the Services. 

In general, you can also disable cookies by setting your browser to refuse cookies or indicate when a cookie is being sent. Please note, if you opt out of cookies, your opt-out will be specific to the web browser, app, or device from which you accessed the opt-out. If you use multiple devices or web browsers, you will need to opt out of each browser or device that you use.

Particular third-party cookies on our Website to note include: 

• Google Analytics. We use Google Analytics to collect information on your use of the Website to improve our Website. In order to collect this information, Google Analytics may set cookies on your browser, or read cookies that are already there. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to our Website or to another application which partners with Google is restricted by the Google Analytics Terms of Use and the Google Privacy Policy available here. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here. 

• reCAPTCHA.  We use reCAPTCHA on all forms on our Website to keep malicious software, like bots, from engaging in abusive activities on our Website.  reCAPTCHA uses algorithms to stop bots and allow valid users to utilize our forms. Please note, reCAPTCHA is not a cookie nor does it collect your information. It is aimed at ensuring our forms and Services are properly used by individuals, not automated bots.  You can learn more about reCAPTCHA here. 

• Facebook. We use Facebook cookies to collect information on your use of the Website to show you more relevant ads, we receive and use data that advertisers and other partners provide to us about your activity on their websites and apps, as well as some of your offline interactions, such as purchases. In order to collect this information, Facebook may set cookies on your browser to read cookies that are already there.  To prevent your data from being used by Facebook, you can manage your Ad Settings here.

Healing Maps may also use the personal information we collect as described in this section to comply with the law, to efficiently maintain our business, and for other limited circumstances as described in HOW WE SHARE YOUR PERSONAL INFORMATION. Healing Maps may also deidentify or aggregate the personal information for benchmarking purposes.

AI Chatbot Data Collection and Use

Our AI chatbot collects user-generated data, such as text inputs and interaction logs, to enhance the chatbot’s performance and personalize the user experience. This data is processed using advanced algorithms that access HealingMaps’ proprietary content for continuous improvement of our services. We obtain explicit user consent for data collection.

Collected data may be shared with trusted third-party service providers for storage and analysis, all following our stringent security protocols. We ensure all data is encrypted and stored securely, adhering to HIPAA compliance.

Users have the right to request deletion of their data if they have provided personal and identifiable information. Our data retention policy dictates that personal data is kept only as long as necessary for the purposes stated.

This policy may be updated periodically.

HOW WE SHARE YOUR PERSONAL INFORMATION 

General Sharing 

Healing Maps may need to make the personal information identified in this Privacy Notice available within Healing Maps, with service providers, clinics, or with other third parties. These instances include:

Within Healing Maps. We may share your personal information with Healing Maps for legitimate business purposes, general business management, and to the extent permitted by law. 

With Service Providers.  We may share your personal information with our service providers that assist us in providing the Website. These service providers include our website and IT support and security, database provider, and email provider. 

With Third Parties. We may need to disclose your personal information to third parties, such as legal advisors, law enforcement agencies, or governmental/regulatory bodies in order to protect our legal interests and other rights, protect against fraud or other illegal activities, prevent harm, for risk management purposes, and to comply with our legal obligations. 

In the Event of a Corporate Reorganization. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we would share personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We would also share personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings. 

With a Clinic. In the event you request a free consultation with a particular clinic, we will share the information you provided to us for the clinic to contact you to set up a free consultation. 

With a Retreat Partner.  In the event you visit a specific retreat landing page and contact us for more information, we will share the information you provided us with that retreat partner to contact you for more information about the specific retreat. 

With prospective practitioners. We may share your personal information with prospective practitioners to reach out to you based on your interest in a specific retreat or specific treatment. HealingMaps may receive a financial benefit from connecting the practitioner with you. You can opt-out of this sharing by following the directions in the “YOUR PERSONAL INFORMATION CHOICES” section. 

YOUR PERSONAL INFORMATION CHOICES

Cookies. All session cookies are temporary and expire after you close your web browser. Persistent cookies can be removed by following your web browser’s directions. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. Please note that each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera. To find information relating to other browsers, visit the browser developer’s Website. If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of our Website may not function properly. If you choose to opt out, we will place an “opt-out cookie” on your computer. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for essential cookies. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences. 

Opt out of sharing of your personal information. You may opt-out of the sale of your personal information by emailing info@healingmaps.com, subject line: “Opt out”. Please provide your name and email address so we can easily look up your information in our system. 

Opt Out of Cookies. All session cookies are temporary and expire after you close your web browser. Persistent cookies can be removed by following your web browser’s directions. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. Please note that each web browser is different. To find information relating to your browser, visit the browser developer’s website and mobile application. If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of our website may not function properly. If you choose to opt out, we will place an “opt-out cookie” on your device. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for essential cookies. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences. By clicking on the “Opt-Out” links below, you will be directed to the respective third-party website where your computer will be scanned to determine who maintains cookies on you. At that time, you can either choose to opt out of all targeted advertising or you can choose to opt out of targeted advertising by selecting individual companies who maintain a cookie on your machine.

• Association of National Advertisers opt-out registration: https://dmachoice.thedma.org/ 
• Network Advertising Initiative (NAI) Opt-Out: https://www.networkadvertising.org/managing/opt_out.asp 
• Digital Advertising Alliance (DAA) Opt-Out: https://optout.aboutads.info 
• European Union (EU) /European Economic Area (EEA) Opt-Out: http://www.youronlinechoices.eu

In general, you can also disable cookies by setting your browser to refuse cookies or indicate when a cookie is being sent.

Google Analytics. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here.

Opt Out of Facebook Meta Pixel.  You can opt out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. If you do not have a Facebook account, you can opt-out of Facebook ads through the Digital Advertising Alliance here. For European users, please visit the European Interactive Digital Advertising Alliance here.

YOUR RIGHTS AS A RESIDENT OF NEVADA

If you are a consumer in the State of Nevada, you may request to opt-out of the current or future sale of your personal information. We do not currently sell any of your personal information under Nevada law, nor do we plan to do so in the future. However, you can submit a request to opt-out of future sales by contacting us at info@healingmaps.com. Please include “Opt-Out Request Under Nevada Law” in the subject line of your message.

RETENTION

We keep your personal information for a limited period of time depending on the purpose for which it was collected. After such period, your personal information will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing. The criteria used to determine our retention periods include (i) to provide you with information related to clinics near you (ii) for as long as we have an ongoing relationship with you (iii) as required by a legal obligation to which we are subject; or (iv) as is advisable in light of our legal position (such as in regard of applicable statutes of limitations, litigation, or regulatory investigations). Healing Maps retains the personal information for 3 years from the time it was provided for marketing purposes unless consent is revoked. If consent is revoked, your personal information may not be processed for the aforementioned purposes but may still be kept to manage any objections and/or disputes.

DO NOT TRACK

We do not respond to Do Not Track (“DNT”) requests. Do Not Track is a preference you can set in your web browser to inform the Website that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. For further details, click here. 

INFORMATION SECURITY 

In an effort to safeguard the personal information in our care, we have applied various levels of encryption and use anonymization of data protocols on personal information. We also utilize two-factor authentication to access our systems. 

We implement and maintain reasonable security measures to protect the personal information we collect and maintain from unauthorized access, destruction, use, modification, or disclosure. However, no security measure or modality of data transmission is 100% secure and we are unable to guarantee the absolute security of the personal information we have collected from you. 

1. CHANGES TO THIS PRIVACY NOTICE

This Privacy Notice is subject to change. Changes to the Privacy Notice will be posted on this page and will indicate the date the changes go into effect. Please check back frequently and review the Privacy Notice for any changes. If we make any changes that materially affect your privacy rights, we will notify you via email or by prominent posting on our Website. 

2. CONTACT US 

If you have any questions or concerns on this Privacy Notice, please contact us at  info@healingmaps.com.