✓ Last verified: January 27, 2026 — Edited & verified by Angelica Bottaro for HealingMaps Editorial Staff
Known For: Serenity Mental Health Centers’ Estrella location serves the West Phoenix community with comprehensive psychiatric care including IV ketamine infusions, Spravato (esketamine) nasal spray, and TMS therapy. Part of a multi-state practice founded in 2017, this office provides the same spa-like treatment environment and full psychiatric services available at all Serenity locations.
Google Reviews
⭐ Mixed reviews — see Google for latest
Location
Estrella (West Phoenix), Arizona
Address
1860 North 95th Lane, Suite 300, Phoenix, AZ 85037
HealingMaps Take: The Estrella office extends Serenity Mental Health’s ketamine and TMS services to the underserved West Phoenix area, where access to advanced psychiatric treatments can be limited. Having multiple modalities available — IV ketamine, Spravato, and TMS — gives patients options when first-line treatments haven’t worked. As with all Serenity locations, we recommend checking recent reviews and discussing all costs upfront before beginning treatment.
Market Position: Serenity Mental Health is a Spravato-certified clinic in the Estrella metro. Spravato (esketamine) is the FDA-approved ketamine treatment that most commercial insurance plans cover after prior authorization — unlike cash-pay IV ketamine.
Is Serenity Mental Health Right for You?
✓ Choose Serenity Mental Health if:
You have commercial insurance and a documented treatment-resistant depression diagnosis (Spravato pathway)
You want supervised IV ketamine with real-time medical monitoring
You’re treating co-occurring depression and PTSD
✗ Look elsewhere if:
You want ketamine-assisted psychotherapy (KAP) with integrated talk therapy
You need same-week appointments — Spravato prior authorization typically takes 1–3 weeks
You’re seeking ketamine for chronic pain (this clinic focuses on mental health)
Serenity Mental Health Ketamine Cost Calculator
How Much Will Ketamine Therapy Cost?
Estimate your out-of-pocket range based on patient-reported pricing and HealingMaps proprietary clinic data.
Estimated per session
$525–$900
Range: $450–$1,500/session
Estimated total program
$3,150–$5,400
Range: $2,700–$9,000/6-session series
Your estimate vs. national patient-reported medianBased on national tracking, adjusted for Manhattan, NY market
Select a treatment type to see pricing context.
Get matched to verified clinics
A HealingMaps specialist will follow up within one business day with providers that match your estimate, protocol, and insurance situation.
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A HealingMaps specialist will reach out within one business day with clinic matches based on your estimate. In the meantime, review the verified providers below.
Ketamine Protocols Compared — What’s Offered at Serenity Mental Health
Industry pricing reference. Serenity Mental Health has not published specific per-session pricing — contact the clinic directly for a quote. The calculator above shows typical metro-level cost estimates across protocols, not this clinic’s specific prices.
Protocol
Typical Industry Cost
Offered Here
IV Ketamine
$350–$650/session
✓ Yes
Spravato (esketamine)
$0–$250 copay (insured)
✓ Yes
IM Ketamine
$250–$400/injection
—
KAP (with therapist)
$400–$1,200/session
—
At-home troches
$150–$300/month
—
What to Expect at Your First Serenity Mental Health Appointment
Initial intake call — Insurance verification, prior authorization workflow (Spravato requires documentation of failure on at least two antidepressant trials), and clinical eligibility check. Call (480) 626-2024 to schedule.
Medical evaluation — in-person or telehealth psychiatric assessment, vitals check, and review of current medications with the Serenity Mental Health clinical team.
First treatment session — supervised IV ketamine infusion in a private treatment room, lasting approximately 60–90 minutes (40-minute infusion + recovery). Sessions are held at 1860 North 95th Lane, Suite 300, Phoenix, AZ 85037. You’ll have a comfortable chair or recliner, dim lighting, and direct medical monitoring throughout.
Recovery and follow-up — observation period after dosing, mood check-in with the clinical team, and scheduling your next session. Arrange for a ride home; do not drive for 24 hours after your IV session.
What to Ask on Your Serenity Mental Health Consult Call
How long has the Serenity Mental Health clinical team been delivering ketamine therapy, and what specialty training do your providers hold?
Walk me through Serenity Mental Health’s Spravato prior authorization process versus your IV ketamine cash-pay or superbill workflow — which is the better fit for my insurance situation?
Have you navigated BCBS Arizona, UnitedHealthcare, and Banner Health Plans Spravato prior authorizations specifically?
What does Serenity Mental Health recommend for patients who don’t respond to the standard 6-session acute series?
Estrella Ketamine Market Snapshot
Sources: CDC PLACES 2023 (Maricopa County, AZ, crude prevalence) · U.S. Census ACS 5 Year · HealingMaps proprietary patient inquiry data.
Adult depression in Maricopa County, AZ: 18.6%
Frequent mental distress (14+ days per month): 15.3%
Adults lacking health insurance: 13.1%
Maricopa County population: 4,430,871 · median household income $80,675
Recent Estrella-area inquiries to HealingMaps: A growing stream of Arizona residents have recently contacted us seeking ketamine care
Behind this data:HealingMaps has analyzed 23,496 patient inquiries (Oct 2022 – Mar 2026), mapped 1,473 verified clinics across 3,142 counties, scraped 132 clinic pricing pages, and collected 658 practitioner survey responses. This snapshot reflects our multi-source methodology.
From the 2026 Ketamine Industry Report
The U.S. ketamine therapy market is $3.4 billion today and projected to reach $6.9 billion by 2030 — more than doubling in a six-year window as access and awareness expand. Source: HealingMaps 2026 Ketamine Clinic Intelligence Report — drawn from 23,496 patient inquiries and 132 clinic website analyses.
Patient Questions about Serenity Mental Health
This 5-question summary is matched to the protocols and conditions Serenity Mental Health treats. Editorial responses are HealingMaps-authored, grounded in our 2026 Ketamine Clinic Intelligence Report.
What ketamine protocols does Serenity Mental Health offer?
Serenity Mental Health offers Spravato and IV ketamine — a 2-protocol practice. Patients can switch between or combine modalities without changing providers. Confirm specific dosing schedules and which protocols are recommended for your condition during your consult.
Does Serenity Mental Health offer Spravato (esketamine)?
Yes — Serenity Mental Health offers Spravato, which means they’re FDA REMS-certified and maintain the required two-hour in-office monitoring window after each dose. Spravato is the primary insurance-covered ketamine option for treatment-resistant depression. Worth confirming the prior-authorization timeline before booking your first session.
Is Serenity Mental Health suited for treatment-resistant depression?
Serenity Mental Health treats depression via Spravato (FDA-approved for TRD), and IV ketamine (off-label, evidence-based). The Spravato pathway is the most likely to obtain commercial insurance coverage. TRD is typically defined as two or more prior antidepressant trials without sufficient response — patients meeting that bar are best candidates here.
Does Serenity Mental Health treat PTSD?
Yes — Serenity Mental Health treats PTSD. Both Spravato and IV ketamine can be used for trauma. Ketamine for trauma differs from depression treatment: dosing is often lower per session, and pairing the protocol with trauma-focused therapy between sessions is common. A reasonable consult question: whether PTSD patients here typically use ketamine alone or alongside an outside therapist.
Can Serenity Mental Health help with anxiety disorders?
Yes — Serenity Mental Health treats anxiety, including generalized anxiety, social anxiety, and panic disorder. The evidence base for ketamine in anxiety is less robust than for depression, but it can be a meaningful option for patients who haven’t responded to SSRIs or benzodiazepines. Worth asking which of their protocols they typically recommend for anxiety-primary patients.
In addition to ketamine and Spravato, this clinic offers TMS therapy — an FDA-cleared, insurance-covered alternative for patients who prefer no IV, no sedation, and no recovery time. A standard course runs 36 sessions over 6 to 9 weeks, with most major commercial plans, Medicare Part B, and Tricare covering treatment after prior authorization. Read our complete guide to TMS therapy for FDA-cleared conditions, device differences, insurance coverage by carrier, and what to expect at your first appointment. Browse verified TMS clinics in our directory.
Honestly I used to like them. Lately they have been implementing new policies that are very unfair. After one phone call (the first contact besides when I made the appointment) they threatened to give away my appointment to another patient. After one phone call! I expressed (politely) that this was an unfair policy, after all I had made this appointment months in advance. I have only once missed an appointment because I had COVID and I gave them plenty of notice more than 24 hours ahead of time. All I received for my complaint was “thanks for your feedback :)”
And then they cancelled my next appointment just saying that my provider could no longer do that day. (The person on the phone did not know the providers name or the time or date of the appointment) I tried to call and reschedule several times over the course of the next few days but no one answers the phone, you just get an automated message. I tried to use the online patient portal to reschedule, but their response was “please call the office to reschedule :)”
They are unable to keep the most basic of appointments or answer your questions on the patient portal. They are always pushing the ketamine treatment even when you indicate you don’t want it. They condescend you and make you feel guilty for being depressed even though that’s what they are supposed to be helping you with. Even if you arrive on time for your appointment you always have to wait a long time to see the provider. I would not recommend!
I had an awful experience at Serenity Mental Health Facility and urge anyone seeking mental health care to consider other providers. My insurance and I were charged $700 for a 30-minute session where I received no real help—just a recommendation to come back in 3 months for further testing. No treatment, no solutions, just delays and a hefty bill.
When I called to explain the lack of care and asked Kimberly in billing to waive my portion of the bill, she refused. It’s clear they prioritize billing over patient care. If you want timely, compassionate mental health support, I strongly recommend finding a provider that genuinely puts patients first. This place felt more like a money grab than a mental health facility.
The Healing Maps Editorial Team has decades of experience across all facets of the psychedelic industry. From assessing studies and clinic research, to working with clinician's and clinics, we help provide data-backed information to psychedelic-curious individuals across the globe.
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Unhappy Former patient
November 7, 2024 at 9:40 pmHonestly I used to like them. Lately they have been implementing new policies that are very unfair. After one phone call (the first contact besides when I made the appointment) they threatened to give away my appointment to another patient. After one phone call! I expressed (politely) that this was an unfair policy, after all I had made this appointment months in advance. I have only once missed an appointment because I had COVID and I gave them plenty of notice more than 24 hours ahead of time. All I received for my complaint was “thanks for your feedback :)”
Helpful ReviewAnd then they cancelled my next appointment just saying that my provider could no longer do that day. (The person on the phone did not know the providers name or the time or date of the appointment) I tried to call and reschedule several times over the course of the next few days but no one answers the phone, you just get an automated message. I tried to use the online patient portal to reschedule, but their response was “please call the office to reschedule :)”
They are unable to keep the most basic of appointments or answer your questions on the patient portal. They are always pushing the ketamine treatment even when you indicate you don’t want it. They condescend you and make you feel guilty for being depressed even though that’s what they are supposed to be helping you with. Even if you arrive on time for your appointment you always have to wait a long time to see the provider. I would not recommend!
Marie
September 27, 2024 at 2:33 amI had an awful experience at Serenity Mental Health Facility and urge anyone seeking mental health care to consider other providers. My insurance and I were charged $700 for a 30-minute session where I received no real help—just a recommendation to come back in 3 months for further testing. No treatment, no solutions, just delays and a hefty bill.
When I called to explain the lack of care and asked Kimberly in billing to waive my portion of the bill, she refused. It’s clear they prioritize billing over patient care. If you want timely, compassionate mental health support, I strongly recommend finding a provider that genuinely puts patients first. This place felt more like a money grab than a mental health facility.
Helpful Review