Specialty Clinic provides ketamine infusion services to people with debilitating and treatment-resistant mood disorders. They also offer esketamine, which is ketamine that can be administered nasally. By offering two forms of ketamine therapy, patients attending the clinic can choose the administration method that works best for them.
Some of the conditions treated at the health center include anxiety, post-traumatic stress disorder, and depression.
What they like about their experience:
1. Staff and Treatment: Many reviewers praise the staff, particularly the doctors and psychiatrists, for their professional and compassionate care. Individual members like Jacqui Gonzalez and Dr. Jolly John received positive mentions.
2. Personalized Care: The clinic is appreciated for taking time to understand patients’ concerns, offering individualized treatments, and not resorting to just pushing pills. Reviewers also noted the efforts taken to listen and answer queries thoroughly.
3. Communication and Technology: There’s an appreciation for the use of technology, prompt communication, notifications, and reminders that assist patients in their treatment journey, making processes more streamlined and efficient.
What they don’t like about their experience:
1. Administrative Concerns: Several reviewers expressed frustrations about the billing process, mentioning overcharges, lack of billing transparency, and difficulties in obtaining detailed invoices. There’s also a mention of unresponsiveness and impersonality from the front desk staff.
2. Poor Communication: Some reviewers experienced difficulties in reaching the clinic through calls. The portal “Klara” was highlighted for its slow response times. Instances where calls weren’t returned or never answered were mentioned multiple times.
3. Treatment and Follow-up Issues: There were concerns raised about the clinic’s follow-up practices, especially concerning adverse medication reactions. Patients felt neglected or not given timely assistance when facing distress due to the prescribed medication. Some mentioned unprofessional behavior from the staff and felt they weren’t treated well. There were also complaints about the physical state of the facility, likening it to a poorly maintained area, with an impersonal atmosphere.– Have you received treatment at Specialty Clinic in Austin? Leave a review below
The clinic’s team is comprised of skilled medical professionals, each with their own background and area of expertise. Each member of the team brings their own unique flair to healthcare giving patients the opportunity to experience well-rounded care in a warm and compassionate environment.
By using ketamine and other forms of forward-thinking treatments, the team at the Specialty Clinic can give patients new hope for a brighter future.
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